Privacy Policy

This Privacy Policy explains how Willowen collects, uses, stores and protects your personal information when you visit our website or make a purchase. We are committed to complying with the UK General Data Protection Regulation (UK-GDPR) and the Data Protection Act 2018.

We collect personal information that you provide voluntarily, such as your name, email address, billing and shipping details, and payment information when placing an order. We may also collect technical data such as IP address, browser type and device information through cookies and analytics tools.

We use your information to process orders, provide customer support, send updates related to your purchase, and operate our website safely and efficiently. We may also send marketing emails if you have given explicit consent. You may unsubscribe from marketing communications at any time.

We do not sell or rent personal data to third parties. However, we may share limited information with trusted service providers such as payment processors, delivery partners, website hosting services and analytics platforms. These third parties are only permitted to use your data for the purpose of providing their service to us.

Your payment details are processed securely by third-party services such as Stripe, PayPal or other PCI-compliant providers. Willowen does not store or have access to full payment card details.

Cookies are used to enable website functionality, track usage and improve user experience. By continuing to use our site, you consent to the use of cookies unless you disable them in your browser settings. Some features may not function correctly if cookies are disabled.

You have the right to access, update, correct or delete your personal data. You may also request a copy of the information we hold about you, restrict processing, or withdraw consent where applicable. To exercise these rights, contact us at privacy@willowen.store.

We store personal data only for as long as necessary to fulfil the purpose for which it was collected, including legal, accounting or reporting requirements. When data is no longer required, it is securely deleted or anonymised.

In the event of a data breach that may risk your rights or freedoms, we will notify you and the Information Commissioner’s Office (ICO) in accordance with UK law.

Willowen may update this Privacy Policy from time to time. The most recent version will always be published on this page with a revised “Last updated” date.

For questions about this policy, please contact us at info@willowen.store.

Willowen

Lowlands Rd, Harrow HA1 3AQ