Terms of Service

These Terms of Service govern the use of the Willowen website and any purchases made through it. By accessing our website, placing an order, or using any service we provide, you agree to be bound by these terms. If you do not agree, you must not use our website.

All products sold by Willowen are subject to availability. We reserve the right to modify, discontinue or change products and pricing at any time without prior notice. Photographs and descriptions are provided for guidance only; minor variations may occur due to the handmade nature of our candles.

To place an order, you must provide accurate and complete information. We reserve the right to refuse or cancel any order if fraud is suspected, if information is incomplete, or if an item is no longer available. A contract is formed only when your order has been accepted and confirmed by email.

All payments must be made at the time of purchase using one of the accepted payment methods shown at checkout. Prices are displayed in GBP and include applicable UK taxes unless stated otherwise. Shipping fees are calculated and displayed before checkout.

Our Refund & Returns Policy forms part of these Terms and outlines your rights regarding returns, refunds, cancellations and replacements. By placing an order, you confirm that you have read and accepted that policy.

We are not responsible for delays or delivery failures caused by events outside our control, including courier disruptions, weather, strikes or other force majeure circumstances. In such cases, we will make reasonable efforts to keep you informed.

All content on this website, including text, images, branding and product names, is the property of Willowen and protected by intellectual property laws. You may not copy, distribute, reproduce or use any part of the site without permission.

To the fullest extent permitted by UK law, Willowen is not liable for any indirect, incidental or consequential damages resulting from the use of our website or products. Nothing in these terms limits your legal rights under consumer law.

We may update these Terms of Service at any time. Changes take effect immediately upon publication on this page. Continued use of the website indicates acceptance of the revised terms.

If you have any questions regarding these Terms, please contact us at info@willowen.stroke.

Willowen

Lowlands Rd, Harrow HA1 3AQ